Frequently Asked Questions

cc6c requires KYC (Know Your Customer) verification before processing withdrawals. Accepted government-issued IDs include:

• PhilSys National ID
• Philippine Passport
• SSS or UMID Card
• Driver's Licence (LTO)
• Voter's ID or PRC ID

Upload a clear, unobstructed photo of your ID through your account settings. Our KYC team reviews submissions within 1 business hour. You may also be asked to provide a selfie holding your ID for additional verification.

On the cc6c Login page, click "Forgot Password" below the login form. Enter your registered email address and we'll send you a secure password reset link within a few minutes. The link expires after 30 minutes for security reasons. If you don't receive the email, check your spam folder or contact our support team via live chat.

No. cc6c strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately at [email protected].

You can update your email address, mobile number, and contact preferences from your Account Settings page after logging in. Changes to your legal name or date of birth require identity re-verification and must be requested through our support team. This is to comply with PAGCOR's anti-fraud and AML requirements.

cc6c supports the most popular payment methods used by Filipino players:

• GCash — instant deposits, most popular among Filipino players
• PayMaya (Maya) — instant e-wallet deposits
• BPI Online Banking — bank transfer via BPI
• BDO Online Banking — bank transfer via BDO
• Metrobank — bank transfer via Metrobank

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for PHP deposits.

The minimum deposit at cc6c is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for verified accounts, though large deposits may trigger additional AML verification checks in compliance with Philippine regulations.

GCash and PayMaya deposits are credited to your cc6c account instantly — usually within seconds. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number.

cc6c does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. cc6c absorbs all platform-side processing costs so your full deposit amount is credited to your gaming balance.

Log in to your cc6c account and go to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash is the fastest), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money-laundering policy. Make sure your account is fully KYC-verified before requesting a withdrawal.

GCash and PayMaya withdrawals are typically processed within 15–30 minutes after approval. Bank transfers to BPI, BDO, and Metrobank usually arrive within 1–3 business hours. All withdrawal requests are reviewed by our finance team before release. During peak periods (weekends, holidays), processing may take slightly longer. You'll receive an SMS and email notification once your withdrawal is approved and sent.

The minimum withdrawal at cc6c is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. The standard maximum withdrawal per transaction is ₱500,000 for verified accounts. Players who wish to withdraw larger amounts may contact our VIP support team to arrange a higher-limit transfer. Unverified accounts are subject to lower withdrawal caps until KYC is completed.

Withdrawal requests may be declined for several reasons:

• Your account KYC verification is incomplete or documents are expired
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available withdrawable balance
• A security review has been triggered on your account
• The payment details provided do not match your registered account information

If your withdrawal was declined, our support team will notify you by email with the specific reason and steps to resolve it. You can also reach us via live chat 24/7.

cc6c offers over 1,200 games across multiple categories. Highlights include:

• Slots — including fan favourites like Charge Buffalo and Phoenix Rises
• Bingo — fast-paced online bingo rooms with multiple prize tiers
• Live Casino — real dealers streaming from professional studios
• Table Games — baccarat, blackjack, roulette, and poker variants
• Sports Betting — PBA, NBA, UFC, boxing, football, and more

New games are added regularly. Check the Slot and cc6c Casino pages for the latest additions.

Yes — cc6c is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit cc6c on your phone's browser, log in, and enjoy the full game library. The mobile interface is designed for touch screens, with fast load times even on standard LTE connections common across Metro Manila, Cebu, and Davao.

All games on cc6c use certified Random Number Generator (RNG) technology, independently audited to ensure fair outcomes. Our slot games publish their Return-to-Player (RTP) percentages so you always know the odds before you play. cc6c operates within the PAGCOR-regulated framework, which requires regular compliance audits of all gaming software. The house edge is real — we never hide it — which is why responsible gaming tools are built into every account.

cc6c offers a generous welcome package for new Filipino players upon completing registration and making their first deposit. Bonus details, including match percentages and free spin allocations, are displayed on the cc6c Casino promotions page. All welcome bonuses are subject to wagering requirements — please read the full bonus terms before opting in so you understand exactly what is needed to convert bonus funds into withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds become withdrawable. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before withdrawing. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full contribution rates are listed in the bonus terms on the promotions page.

You can opt out of all promotional offers at any time from your Account Settings under "Marketing Preferences." Players who have activated responsible gaming tools such as deposit limits or cooling-off periods are automatically removed from promotional communications. If you want to forfeit an active bonus, contact our support team — note that forfeiting a bonus will also remove any associated winnings generated from that bonus.

Yes. cc6c uses 256-bit SSL encryption on all pages and transactions, the same standard used by major Philippine banks. Your personal data and financial information are never stored in plain text. cc6c is regulated by PAGCOR, which requires strict data security and anti-fraud protocols. We also employ two-factor authentication (2FA) — we strongly recommend enabling it on your account for an extra layer of protection.

cc6c complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your personal data is collected only for account management, KYC verification, and regulatory compliance purposes. We do not sell or share your data with third parties for marketing purposes. For full details on how we handle your information, please read our Privacy Policy.

If you notice any unauthorised logins, unexpected transactions, or suspicious changes to your account, contact cc6c support immediately via live chat or email at [email protected]. Our security team can temporarily freeze your account while the issue is investigated. We also recommend changing your password immediately and enabling 2FA if you haven't already done so.

cc6c provides a full suite of responsible gaming tools, all free and available instantly from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — cap how much you can lose in a period
• Session Time Limits — set a maximum play duration per session
• Cooling-Off Period — take a break of 24 hours up to 30 days
• Self-Exclusion — close your account for 6 months, 1 year, 3 years, or permanently

For full details, visit our Responsible Gaming page.

You can request self-exclusion directly from your Account Settings under "Responsible Gaming," or by contacting our support team via live chat or at [email protected]. Self-exclusion takes effect immediately. During the exclusion period, your account will be closed, all marketing communications will stop, and cc6c will refuse any re-registration attempts. This is a serious tool — please use it if you feel your gaming is becoming a problem. Walang hiya sa humingi ng tulong.

The minimum legal age to play at cc6c is 21 years old, as required by PAGCOR and Philippine gaming law. Age verification is mandatory for all players. Accounts where age cannot be confirmed will be suspended, and any deposits will be returned. If you suspect a minor is accessing the platform, please report it immediately to [email protected].